Refund policy

RETURNS POLICY

1. RETURN ELIGIBILITY & TIMEFRAME

You have 30 days from the date you receive your order to initiate a return request. Please note: Once your return is approved, you have an additional 30 days to ship the product back to us. Items received after this deadline will not be accepted.

2. CONDITIONS FOR RETURNING ITEMS

To be eligible for a return, your item must meet ALL of the following conditions:

  • The product must be unworn and unused
  • All original tags and labels must be attached and intact
  • The item must be in its original, undamaged packaging
  • You must have your proof of purchase or receipt
  • The item must not show any signs of use, wear, or damage from handling

Items that do not meet these conditions may be returned to you at your own expense, or we may decline the return altogether.

3. HOW TO START A RETURN

Follow these steps to initiate your return:

Step 1: Contact our Customer Service team at hello@parfumssaphir.com with your order number and reason for return

Step 2: Provide detailed information about the item and condition

Step 3: Wait for our inspection - We will review your return request within 5-7 business days from the date of your initial contact

Step 4: Receive approval or denial - We will notify you via email with our decision

Step 5: If approved, ship your item to the return address listed below

IMPORTANT: We do NOT accept returns that are shipped without prior approval. Please do not send any items back until you receive explicit authorization from our team.

4. RETURN SHIPPING ADDRESS & COSTS

Return Address: Saphir Parfums 6175 NW 167TH ST STE G39 HIALEAH FL 33015 United States

Return Shipping Costs: The customer is responsible for all return shipping costs. You must cover the cost of shipping the item back to us. We recommend using a trackable shipping method and purchasing shipping insurance to protect your package.

What this means:

  • We will NOT provide a prepaid return label
  • You select and pay for your own shipping carrier
  • You are responsible for shipping costs
  • Use a trackable method (USPS, FedEx, UPS, etc.) so you can confirm delivery

5. DAMAGED OR DEFECTIVE PRODUCTS - WARRANTY CLAIMS

If you receive a product that is damaged, defective, or not as described, this is handled as a WARRANTY CLAIM, NOT a standard return.

What to do if your product is damaged:

  1. Do NOT open or use the product
  2. Contact hello@parfumssaphir.com immediately with:
    • Your order number
    • Clear photos of the damage/defect
    • Detailed description of the issue
  3. Provide your photos within 5 days of receiving the package

Important: Damaged or defective products are NOT eligible for refunds. Instead:

  • If it's a manufacturing defect: We will send you a replacement product at no cost
  • If the damage is from mishandling during shipping: We will work with you on a solution
  • If the damage is from improper use or handling after delivery: No replacement or refund applies

Timeline: We will inspect your warranty claim within 5-7 business days and contact you with next steps.

6. PRODUCTS THAT APPEAR USED OR WITHOUT MANUFACTURING DEFECTS

If we inspect your returned item and determine that:

  • The product shows signs of use or wear
  • There are no manufacturing defects
  • The item appears to have been worn or damaged by the customer
  • Tags have been removed or are damaged

We will:

  1. Contact you within 5-7 business days of receiving your return
  2. Discuss the condition of the item with you
  3. Offer ONE of the following options:
    • Return the original product to you at our expense
    • Send you a replacement if you prefer a different item
    • Discuss alternative solutions

We will not issue a refund in these cases, but we will work with you to find a fair solution.

7. PARTIAL RETURNS

Yes, we accept partial returns. If you ordered multiple items and only want to return some of them:

  • Clearly specify which item(s) you're returning
  • Follow the standard return process for each item
  • Each item is evaluated separately
  • You'll receive separate approval/denial for each product
  • If one item is approved and another is denied, you'll get separate communications

8. EXCHANGE PROCESS

If you want a different size, color, or product:

The fastest and easiest way to get what you want is to:

  1. Return the item you have (following this return process)
  2. Once we approve your return, place a NEW SEPARATE ORDER for the item you want
  3. Do NOT wait for the refund to be processed before ordering your replacement

This way, you'll have your new item faster. If you prefer to wait for the refund first, that's fine too - refunds take 10 business days after approval.

9. NON-RETURNABLE ITEMS

The following items CANNOT be returned:

  • Items that have been used, worn, or washed
  • Products with missing or damaged tags
  • Items in damaged or non-original packaging
  • Personal care products or beauty items
  • Customized or personalized items (custom orders)
  • Items ordered as final sale or clearance
  • Gift cards and digital products
  • Hazardous materials, flammable liquids, or gases
  • Perishable items (if applicable)
  • Products with obvious signs of use or alteration

If you're unsure whether your item is returnable, contact us at hello@parfumssaphir.com before initiating a return.

10. REFUND PROCESS & TIMELINE

Once your return is approved:

Step 1: Inspection (5-7 business days from contact) We inspect your returned item for condition and authenticity

Step 2: Approval Notification We send you an email confirming the return is approved

Step 3: Refund Processing (Up to 10 business days) Once approved, we process the refund to your original payment method Refunds are issued to:

  • Credit/Debit Cards: The card used for purchase
  • Digital Wallets (Apple Pay, Google Pay): Original payment method
  • PayPal: Original PayPal account

Step 4: Bank Processing (Additional 3-7 business days) Your bank or credit card company processes and posts the refund This is outside our control and depends on your financial institution

Important Notes:

  • Refund amounts are based on what you originally paid (minus applicable taxes/fees)
  • Refunds do NOT include return shipping costs
  • We process refunds as credits to your original payment method
  • You will not receive a physical check

Timeline Summary:

  • Days 1-30: Window to request return
  • Days 1-7: Inspection period after contacting us
  • Days 8-17: Refund processing (up to 10 business days)
  • Days 18-24: Your bank's processing time
  • Total possible time: Up to 24 business days from approval

If more than 15 business days have passed since we approved your return and you haven't received the credit, please contact us immediately at hello@parfumssaphir.com with your order number and we will investigate.

11. GEOGRAPHIC RESTRICTIONS - USA ONLY

We currently ONLY accept returns from customers in the United States.

What this means:

  • If you're located outside the USA, we cannot process a return
  • International customers may contact hello@parfumssaphir.com to discuss options
  • Shipping a return from outside the USA without prior approval will result in the package being returned to you at your expense

If you purchased from outside the USA and have concerns about your order, please contact our customer service team to discuss your situation.

12. EUROPEAN UNION - 14-DAY COOLING-OFF PERIOD

If your order was shipped to an address in the European Union, you have additional consumer protection rights:

You have the right to cancel or return your order within 14 days of receiving it, for any reason, without needing to provide a justification.

To exercise this right:

  • Contact us within 14 days: hello@parfumssaphir.com
  • Provide your order number
  • State that you're using your EU cooling-off period right
  • Follow our standard return process (the item must still be unused and in original packaging)

The same conditions apply:

  • Item must be unworn, unused, with tags attached
  • Must be in original packaging
  • You must provide proof of purchase

After 14 days, standard return policy applies (30-day window from delivery).

13. QUESTIONS OR DISPUTES ABOUT YOUR RETURN

If you believe your return was wrongly denied or have questions about the decision:

  1. Email us at hello@parfumssaphir.com with:

    • Your order number
    • Photos of the item
    • Detailed explanation of why you disagree
    • Any supporting evidence

  2. We will review your case within 5-7 business days

  3. A member of our team will contact you to discuss and find a resolution

We're here to help and want to make things right when possible.

14. CONTACT INFORMATION

For all return inquiries, questions, or concerns:

Email: hello@parfumssaphir.com

Customer Service Hours: Monday-Friday 8AM-5PM EST

Return Shipping Address: Saphir Parfums 6175 NW 167TH ST STE G39 HIALEAH FL 33015 United States

15. CHANGES TO THIS POLICY

Saphir Parfums reserves the right to modify this returns policy at any time. Changes will be effective immediately upon posting to the website. Your continued use of our website following the posting of revised terms means that you accept and agree to the changes.

Last Updated: September 22, 2026

If you have any questions, contact us at hello@parfumssaphir.com